This page outlines the core AMHS Policies, including Refund & Cancellation, Fees & Charges, Privacy, Cookies, Rescheduling, Financial Assistance, Grievance, Anti-Fraud, and Updates.
1. Refund & Cancellation Policy
- ≥ 12 hours before the session: Full refund or free reschedule.
- 6-12 hours before session: 50% refund or one free reschedule.
- < 6 hours before / no-show: No refund; rescheduling at therapist discretion.
- Therapist cancellations: Clients may choose between a full refund or a free reschedule.
Refunds, where applicable, will be processed to the original payment method within 3–5 business days, subject to bank/payment provider timelines.
2. Fees & Charges
- AMHS does not maintain a single, standard fee across the platform.
- Each professional specifies their own session charges, which are transparently displayed on their profile page and at the time of booking.
- Fees may vary depending on qualifications, specialization, and type of service.
- Clients are responsible for reviewing and accepting the displayed fee before confirming a booking.
- AMHS is not liable for disputes over fee differences between professionals, as charges are determined individually.
3. Privacy & Google Data Policy
- AMHS collects limited personal data (such as name, email, phone number, and session history) to deliver services.
- Therapy session records remain confidential, except where disclosure is legally required (e.g., risk of harm, court orders).
- Payment details are processed securely through Razorpay; AMHS does not store sensitive financial information such as card numbers or CVV.
- Clients may request modification or deletion of their data by contacting AMHS directly.
- Use of Google User Data:
AMHS requests the scopehttps://www.googleapis.com/auth/calendar.eventsin order to create and manage calendar events on your behalf (e.g., scheduling therapy sessions, generating Google Meet links). This access is limited to event-level operations and does not grant permission to view or modify your full calendar list. AMHS does not access your emails, contacts, or other Google data. - Retention & Deletion of Google Data:
- AMHS retains only the minimum Google Calendar data required (event ID, generated Meet link, therapist email).
- OAuth access tokens and refresh tokens are stored securely in encrypted form and used only to maintain the connection with Google Calendar.
- All Google data is deleted when you revoke access via Google Account settings, disconnect Google Calendar from AMHS, or delete your AMHS account.
- You may also request deletion at any time by contacting us at antarmanmhs@gmail.com.
- Calendar events created in your Google Calendar remain under your direct control and may be modified or deleted by you within Google Calendar.
5. Rescheduling & Late Arrivals
- Rescheduling requests must comply with the refund/cancellation timelines above.
- If a client arrives late, only the remaining session time will be available; sessions end at the scheduled time.
6. Financial Assistance
AMHS offers sliding scale prices for therapy sessions to clients with verified family income below a defined threshold, subject to therapist availability.
7. Grievance Redressal
If you have a concern or wish to raise a complaint, contact:
- Email: antarmanmhs@gmail.com
- Phone: +91 85859 76967 / +91 89790 96954
Complaints will be acknowledged within 48 hours and resolved within 3–5 business days.
8. Anti-Fraud Measures
- AMHS may verify client identity or booking details in cases of suspected misuse.
- Fraudulent chargebacks or abuse of refund policies may result in suspension of services and legal recovery of dues.
9. Policy Updates
AMHS may revise these policies periodically. Updates will be posted on this page with a revised “Last Updated” date.