Terms & Conditions

• Services are available to individuals 18 years and older.
• Minors may access services only with verified parental or guardian consent.
• By registering, you confirm that the information you provide is accurate, complete, and up to date.

Before commencing therapy, clients must sign a consent form acknowledging: (a) the scope, risks, and benefits of therapy; and (b) the limits of confidentiality, including legal obligations to report imminent harm, court orders, or child protection concerns.

Confidentiality is strictly maintained, and your personal/therapy records are not shared without your consent, except as required by law.

There is no uniform fee applicable across the AMHS platform. Each mental health professional specifies their own charges, which are transparently displayed on their profile page and/or at the time of booking. AMHS is not responsible for standardizing or equalizing the fee structure across professionals.

• Sessions are booked on a prepaid basis.
• Full payment must be completed within 12 hours of booking to confirm the slot; otherwise, it may be released to other clients.
• Payments are processed securely through Razorpay or other approved methods (UPI, PayTM, PhonePe, Google Pay, Bank Transfer, or Credit/Debit Cards). AMHS does not store sensitive payment data such as card numbers or CVV.
• Fees are subject to revision based on annual inflation or specialized therapy requirements. Current charges are displayed at checkout.

• ≥ 24 hours before the session: Full refund or free rescheduling.
• 12–24 hours before session: 50% refund or one free reschedule.
• < 12 hours before / no-show: No refund; rescheduling at therapist discretion.
• Therapist cancellations: Client may opt for a full refund or free reschedule.

Refunds (if applicable) will be processed to the original payment method within 3–5 business days, subject to bank/payment provider timelines.

• Maintain professional respect and boundaries. Therapists and clients must not engage in personal, business, or social relationships.
• Abusive, threatening, or inappropriate conduct may result in termination of services without refund.
• Recording or sharing sessions without prior written consent is prohibited.
• Gifts, bartering, and exchange of services are not permitted.
• Therapists are not available for casual calls/texts outside scheduled sessions, except for scheduling matters.
• Educational/awareness content on AMHS platforms does not constitute therapy or crisis support.

AMHS and its therapists are not liable for indirect, incidental, or consequential damages arising from service use. Our total liability, if any, shall not exceed the amount paid by the client for the session in question.

All website content, therapeutic materials, and branding are the intellectual property of AMHS. Reproduction or distribution without prior written consent is prohibited.

AMHS may suspend or terminate services for non-payment, misuse, or if client needs fall outside professional scope. Clients may discontinue therapy at any time, subject to the refund and cancellation policies.

These Terms are governed by the laws of India, including the Mental Healthcare Act, 2017.

AMHS may revise these Terms periodically. Updates will be posted with a revised “Last Updated” date. Continued use constitutes acceptance of the revised Terms.